FAQs

 

Delivery?

We can deliver anywhere in the Ottawa region with curbside delivery to a driveway or garage on shipments of any size, but please contact us about unloading

What about larger shipments?

For larger shipments without an on site folk lift, please contact the store so we can make arrangements for the appropriate equipment to be available.

Can a specify I delivery day? 

Not only can you, we want you to! We'll do our absolute best to honour and day/time requests, and as you'll appreciate we'll do it on a first-come first-serve basis

Can I pick-up?

Absolutely. We'll have your order ready usually within a few hours of you placing it. We ask you call us on 613-801-5088 or email info@frugalrock.ca to make an appointment for pick-up, which can be Monday-Friday, 9 to 4. We prefer to load into a truck on a pallet if possible. 

 

Return policy

While we want to work with you to ensure you have the right product, Frugal Rocks general rule is that all sales are final, we recognize that situations occasionally arise that require our customers to return merchandise. If your purchase is within 30 days, and you are willing to accept our 25% handling fee on returns, please contact the store so we can authorise your return.

Please note in general, we will not accept returns on: Special orders, Merchandise with damaged packaging (includes inscriptions), Unrolled heating cables, Expired products, Products with broken security seal, Merchandise damaged by transport without indication on the shipping note. All temperature sensitive products are not returnable from November 1st to March 31st

 

What material is right for me?

We're always happy to help, and so are our suppliers. Call the store any time, or visit our suppliers websites to get the information you need

How long to get product if it's not in stock?

We make regular orders with our suppliers. Most quote 7-10 business days, but many are quicker than that. Again, let us know your needs and we'll talk to the suppliers to work it out together.